Question 1. How can I redeem the reward?

Answer: Please click on the 'How To Redeem' section on this website to see instructions on redeeming your reward


Question 2. I have tried to redeem my reward but I have not received an SMS confirmation. What do I do?
Answer: If you are registered with Do Not Disturb (DND) service, you will not receive an SMS confirmation from us. Please mail us at feedback@bigcity.in for any queries

Question 3. I have not received my cashback through Paytm yet. What do I do?
Answer: Please ensure that your number is KYC complaint in case of the Paytm payout option. For further assistance write to us at feedback@bigcity.in

Question: I have scratched the voucher but the code is not visible. What do I do?
Answer: Please send us a picture of the voucher to feedback@bigcity.com, our team will get in touch with you and resolve the query.

Question: I tried redeeming the voucher again but it says - I have exceeded the limit to redeem. Why?
Answer: A maximum of two (2) vouchers can be used per person, per mobile number, per email ID, per day during the promotion period.

Please Wait